Frankly, I’m tired of the terms omni-channel and multi-channel. For several years everyone has been talking about omni-channel support or multi-channel support. Being able to connect to a company on ...

More personalization, a revamped Ocado proposition and a ‘super app’ to come - M&S’s management team provide an insight into omni-channel retail ambitions. All of us have got to run faster up the down ...