Millions of young people use AI chatbots when they feel upset, nervous or stressed, a new study says. Here’s what to know ...

Verizon reports parents should guide kids on using AI chatbots in social media, addressing issues like accuracy, sources, and ...

Modern chatbots have become more than just customer support programs. Thanks to powerful breakthroughs in machine learning and natural language processing — two subsets of the field of artificial ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

Editor's Note: This is an excerpt from WBUR's daily morning newsletter, WBUR Today. If you like what you read and want it in your inbox, sign up here. As a first-time mom, I've been using AI chatbots, ...

People have been seeking out health information online since the dawn of the internet. And now, tens of millions of people ...

Chatbots are already a burgeoning source of news. Seven percent of respondents in the U.S. use chatbots for news every week, according to a report last summer from the Reuters Institute for the Study ...

Last month, after a series of interactions with Anthropic’s Claude, Richard Dawkins raised the question of whether the ...