Helptal launches an all-in-one AI helpdesk software platform combining ticketing, live chat, an AI chatbot, knowledge base, and appointment booking in one affordable customer support SaaS. A modern ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

New Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing help enterprises deliver more connected service on Zendesk At its annual Relate conference today, Zendesk announced its ...

Zendesk is betting that unified enterprise search will unlock the next wave of AI-powered employee support. The company announced on Dec. 18, 2025, that it acquired Unleash, an AI-powered enterprise ...