A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

Artificial Intelligence has moved far beyond simple question-and-answer systems. Over the last few years, businesses and ...

As people increasingly rely on AI-powered chatbots to look up basic facts about the world, a new Yale study shows that those interactions can influence users’ social and political opinions. Prior ...

State chatbot laws are shifting from baseline transparency requirements to a more targeted, risk-based approach, with requirements that vary ...

A study from The Washington Post found that AI chatbots including ChatGPT, Claude and Grok all showed varying degrees of left ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

The AI chatbot ChatGPT from Open AI has triggered the hype surrounding generative artificial intelligence and dominates much of the media coverage. However, in addition to the AI models from Open AI, ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

In late April a video ad for a new AI company went viral on X. A person stands before a billboard in San Francisco, smartphone extended, calls the phone number on display, and has a short call with an ...