In a decision that might have the potential to shape future privacy litigation brought under state wiretapping statutes, a ...

Recognition validates CallTower's expertise in deploying and managing Microsoft Teams calling solutions for organizations worldwide ...

While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding ...

Leaders in the Value Matrix excel in both functionality and usability, offering comprehensive solutions that deliver high ROI ...

CNW/ - TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and ...

Rationale: the news shows AI won’t fully replace humans in customer service; it will be used as “front-line automation” with ...

SUNNYVALE, Calif., June 23, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the eGain AI Knowledge Suite for Healthcare, ...

With her motto, “Sexual health is health,” Dr. Sally Greenwald aims to optimize orgasms for the women of Silicon Valley.

The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...

Many customer service inquiries are similar and highly structured: order status, order refund, billing inquiry, etc. Generative and agentic AI-powered solutions can answer those questions but can’t ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand ...

JustCall JustCall Introduces Advanced Call Center Performance Management Software to Transform Customer Communications Bangalore, India, June 17, 2026 (GLOBE NEWSWIRE) -- JustCall, a leading provider ...