According to investigators, the syndicate avoided conventional banking channels to conceal the money trail; victims in the US ...

Authorities have arrested 119 individuals following the unearthing of a sophisticated fake international call center in ...

In a decision that might have the potential to shape future privacy litigation brought under state wiretapping statutes, a ...

Recognition validates CallTower's expertise in deploying and managing Microsoft Teams calling solutions for organizations ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand ...

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...

Many customer service inquiries are similar and highly structured: order status, order refund, billing inquiry, etc. Generative and agentic AI-powered solutions can answer those questions but can’t ...

JustCall JustCall Introduces Advanced Call Center Performance Management Software to Transform Customer Communications Bangalore, India, June 17, 2026 (GLOBE NEWSWIRE) -- JustCall, a leading provider ...

Customer expectations have risen dramatically. According to a recent study by Deloitte, companies that lead in service innovation achieve 57% more of their strategic goals than less advanced ...

LAS VEGAS – Genetec recently launched its new enterprise-grade SaaS platform, Security Center SaaS, as well as connection direct-to-cloud with the latest Axis Communications, Bosch, Hanwha and i-PRO ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...